Markem-Imaje introduces MiVista

A range of self-support and helpdesk printer services powered by an IoT platform
Markem-Imaje introduces MiVista
Photo - Markem-Imaje

Markem-Imaje, a global leader in product identification and traceability solutions, introduces its MiVista connected printer services designed to streamline and improve daily coding operations across the printer fleet. Using a tested and proven IoT platform—developed with expertise gathered across 17,000-plus software installations and honed by analyzing data from over 4,000 printers in the field—the services provide manufacturers with continuous insight and support. 

MiVista services empower customers to:

  • Operate efficiently: Real-time visibility and printer alerts provide increased self-sufficiency and automated risk monitoring… anytime, anywhere.

  • Improve continuously: Predictive analytics, automated improvement alerts and proactive prevention advice from MI helpdesk experts deliver 360-degree printer performance insight—increasing uptime and reducing costs.

  • Resolve quickly: Advanced remote diagnostic capabilities allow our helpdesk technicians to streamline root cause determination and quickly identify the best way to get production up and running. 

“The benefits of MiVista will further enhance our customers’ service experience,” said Mark Hathaway, product marketing manager, Connected Devices & Solutions Services at Markem-Imaje. “This connected printer services offering is available in various levels of functionality to suit the operational style of each customer individually.” 

MiVista works seamlessly with Miva (intelligent, self-support solution) and along with Remote Video Support is an integral part of MI’s comprehensive remote services offering. When used to its full potential this new service suit will make the break/fix scenario an exception rather than the rule, delivering peace of mind across the printer fleet. 

“No stone has been left unturned,” added Hathaway. “The MiVista platform has been rigorously designed and features advanced security protocols using a Microsoft Azure IoT Edge certified device. It leverages drivers that have been field tested and constantly improved for decades. Add to this our deep knowledge of MI printers—their characteristics and how they operate on a day-to-day basis—and the result is this: a fit-for-purpose, world-class, IoT service offer to meet our customers’ unique support needs.” 
 
MiVista services are currently available for the 94XX and 9750 continuous inkjet series and are being rolled out geographically to MI customers in phases.

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