Mondelēz International moves Global operations onto All-Digital Workspace with Orange Business Services

Analytics and AI leveraged to improve customer experience and personalize service for employee workplace needs
Mondelēz International moves Global operations onto All-Digital Workspace with Orange Business Services

Photo - Mondelēz International

Orange Business Services announced that it is transforming snack-food giant Mondelēz International with an all-digital communications platform based on Microsoft Teams. Cadbury, Chips Ahoy!, Oreo, and Ritz are just some of the Mondelēz International brands whose operations will now be unified on a single, global platform.

Orange Business Services will manage the Microsoft Teams platform, which will improve communication and collaboration among Mondelēz International’s offices, factories, warehouses, and contact center agents on a massive scale, encompassing 80,000 employees across operations in approximately 80 countries. It will eliminate all legacy PBX systems, and Orange will take over and manage Mondelēz International’s global communications platform end-to-end, including unique voice capabilities in markets such as China, India, the Middle East and Russia. Embedded cloud flexibility will enable Mondelēz International to scale their platform to grow and expand into new markets.

Some of the benefits expected once the implementation is completed by the end of 2022 include cost optimization, a simpler IT vendor ecosystem with multi-cloud orchestration to manage the voice transformation, and a platform for new digital innovations.

“The entire physical footprint and home-based employees of Mondelēz International’s worldwide operations will be fully connected via a new virtual workspace,” said Jyotin Shah, senior director, Global Digital Workplace Services at Mondelēz International. “We will be able to easily share digital resources, communicate with one another, inspire creativity and collaborate across all our brands, from Oreo to Chips Ahoy!. Even as the industry faces global supply chain challenges, Mondelēz International is staying one step ahead.”

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